Refunds and ticket changes · Mallorca

Due to the current capacity and distance restrictions at the venues and in order to accommodate all the tickets sold, the Stay Homas concert in Mallorca on Friday, April 30 is moved to Saturday, May 1, 2021, one day later, and there will be two concerts at 17:00 and 20:00.

 

Those of you who have purchased tickets will have 14 days to exchange or return them until April 5, 2021.

 

Ticket exchange

The exchange must be done through the website of the sales channel where you bought the tickets. You must start the purchase process by selecting the desired session and seats. In the option 'Promotional codes', you must add the purchase reference of your purchased tickets (this information appears on the tickets themselves). Check that the total amount of the purchase is 0 euros and make the purchase. You will then receive your new tickets by e-mail. After these 14 days, from April 5, 2021, if you have not made this process of change, you will be randomly assigned a new seat that you will receive by mail in the following days.

 

Ticket refunds

If you are unable to attend either of the two sessions on May 1st, you can request a refund by sending an email to the ticketing channel where you purchased them by April 5th, 2021. If you purchased your tickets through Proactiv, you could request a refund by sending an email to entradas@proactiv.es.